Customer service is the provision of service to customers before, during and after a purchase. I believe one of the elements of customer service is courtesy towards the customers. Never in my life have I ever been scolded by a service crew and for something so minute. All I did was made a wrong order of requesting for a cheese burger when I in fact wanted a cheese burger. There is no need to be snippy and ask for me to be more specific when I asked if it was possible to change. While I understand that this is fast food chain with a very high level of stress, is there a need to be angry when I requested nicely? Please bare in mind that I am still a customer, not some employee that you are angry with because she is inefficient.
To those who work in the F&B industry, relax. Think of difficult customers as annoying kids, once you force them to calm down, they are docile as lambs.
But do bare in mind that the customer is always right.
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